The software change returned error code 1603

George Almeida

Welcome to my little corner of the blogosphere. I'm an Information Technology manager for a Fortune 500 company. I specialize in Windows operating systems, applications, servers, storage, networks and also have a technical background on the IBM iSeries platform. My only purpose for this blog is the hope that it helps someone, someday, somewhere. Any meager proceeds derived from our sponsors will be donated to charity.

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25 Comments on "The software change returned error code 1603"

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Anil Kumar
Guest

Hi George,
I tried by uninstalling the security software and deployed , but no luck same error.
No error in log.
Please suggest any idea.

Regards,
Anil

saranya
Guest
i don’t see any error on execmgr.log except below one. Execution Request not found for the supplied MTC Task id: {34007BC1-75AE-4013-8F6C-D0979C in AppEnforce.log AdvertisePackage – MsiAdvertiseProduct Failed : 0x80070643 AppEnforce 7/2/2015 1:26:10 PM 4968 (0x1368) AdvertisePackage failed (0x80070643). AppEnforce 7/2/2015 1:26:10 PM 4968 (0x1368) Lowright users might fail to install this application if it requires higher privileges AppEnforce 7/2/2015 1:26:10 PM 4968 (0x1368) Executing Command line: “C:\WINDOWS\system32\msiexec.exe” /i “Nuance_PDFConverterEnterprise_8.2_ENU_R2.msi” /q /qn with user context AppEnforce 7/2/2015 1:26:10 PM 4968 (0x1368) Working directory C:\WINDOWS\ccmcache\l AppEnforce 7/2/2015 1:26:10 PM 4968 (0x1368) Post install behavior is BasedOnExitCode AppEnforce 7/2/2015 1:26:10 PM 4968 (0x1368)… Read more »
saranya
Guest

Yes. User already installed and uninstalled the software, this caused to install again from Application catalog. now I have installed manually from cache folder.

in ths case, we need check AppDiscovery.log

Lucia
Guest

I followed your instructions and I get error 1334 The file natives_blob.bin cannot be found in data1.cab. I searched for the file and I cannot find it in any of the downloads. where can I get this file or is there a work around for this?

Bez
Guest

Thank you, this helped me get started on troubleshooting SCCM software install failures.

Wighty
Guest

I’m getting this error too “The software change returned error code 0x643(1603)” could it be because a newer version of the software is installed already? and if so how do I filter on that?

Ayham Kakish
Guest

Hello,
thanks for your help
I have installed my app manually, now how can we know the reason behind the failure, my case is exactly as yours, what could be the solution to solve the SCCM
thanks,
Ayham

Ayham Kakish
Guest

Hello,
thanks for your help
I have installed my app manually, now how can we know the reason behind the failure, my case is exactly as yours, what could be the solution to solve the SCCM
thanks,
Ayham

Chuck Roast
Guest
Nothing like a 1603 to ruin your day. My go to reaction is go look in appwiz.cpl (Control Panel gizmo for Install/Uninstall) and see if the offending thing is installed already, or maybe an older version. As is the case sometimes with Adobe Flash Player. In either case if it isn’t there or even if it is I then open the registry and search for Adobe Flash Player, anything found in Installer, Products (or maybe Product), and even at times Uninstall I delete.I then go back to Software Center and click Install and BAM! It installs without issue. This might… Read more »
Prajith
Guest

George,

Thanks for the article. Fatal error is kind of Nightmare for me. Thanks again for the solution. It works well

Roger Hendrikse
Guest

Hi George.

Thanks for the helpful troubleshooting information. In my situation, error 1603 was because the MSI installed said ‘a newer version of this application is installed’. However, the SCCM detection method was not working, because the product codes between the 2 versions of the software were different… Therefore SCCM detected the SW as NOT installed, launched the silent install, and this silently failed due to windows installer detecting a newer version. To resolve this, i simply removed the newer version of the SW in Programs and Features, and then updated policy on the computer, and SCCM installed it’s version.
Regards
Roger

Sach
Guest

Thanks for pointing me in the right direction. The application that I was trying to silently deploy had a EULA acceptance check within. Once I figured it out I was able to get it to silently install.
Just FYI the application that I was trying to install was PowerBI and the command line for silent install I used was “msiexec.exe /i “PBIDesktop_2.39.4526_x64.msi” /qn /norestart ACCEPT_EULA=1″

Dennis
Guest
Hey, at first: nice tutorial how to troubleshoot SCCM ! I’ve deployed Adobe Reader… because of errors i got, i deleted the deployment and the whole package. Now i add a complete new Adobe Package but when SCCM try to install it says 1603. I tested the installation like you said without /qn /norestart command from cache folder and i can see msiexec is searching for the old package that i already deleted. So, whats the error? At the moment where i was writing this comment, i had an idea: the earlier Installation was canceled at some point, maybe he… Read more »
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